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ACHIEVING HEALTH NIGERIA INITIATIVE-

REQUEST FOR PROPOSAL (RFP) FOR INFORMATION TECHNOLOGY (IT) OUTSOURCE SUPPORT SERVICES

AHNi
ACHIEVING HEALTH NIGERIA INITIATIVE
REQUEST FOR PROPOSAL (RFP) FOR INFORMATION TECHNOLOGY (IT) OUTSOURCE SUPPORT SERVICES

BACKGROUND
Achieving Health Nigeria Initiative (AHNI) is a not-for-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes expert in health, education, nutrition, environmental, economic development, civil society, gender equality, youth, research, humanitarian services and technology Creating a unique mix of capabilities to address today’s interrelated development challenges. AHNI is supporting the government of Nigeria (GON) to enhance sustained cross sectional integration of HIV/AIDS services by building Nigerian capacity to deliver sustainable high quality, comprehensive, prevention, treatment, care and related services in various states within Nigeria.

AHNI is hereby seeking for the services of interested and eligible Information Technology (IT) Firm to provide year round outsourced IT personnel to be responsible for first and second levels IT support to facilities in Edo and Bayelsa states under SHARP TASK ORDER 2 project implemented by AHNi as per the scope below:

SCOPE OF WORK (SoW)
The Scope of Work includes but not limited to the following:
• Provide outsourced IT staffing that will be responsible for the IT user support and other ancillary services to the SHARP TO2 project in Edo and Bayelsa state offices;
• Provide on (1) IT Support staff each to be stationed in each location (Edo and Bayelsa);
• IT support staff must possess minimum of MSCA or CCNA and other IT related certifications
• The IT firm must be willing to pay the outsourced staff at least 70% of the contract sum while the remaining 30% will serve as administrative and other charges for the firm.

DELIVERABLES:
The deliverables include but not limited to the following:
• Assist and perform software installations and upgrades as required
• Perform hardware installation (Laptops, Desktops, Printers, Copiers Scanner etc.);
• Provide IT training on a periodic basis to AHNI and partner Organization;
• Ensure that all IT related issues in the state offices are resolved and escalate unresolved issues to country office (CO) Backstop within 24 hours;
• Assist in planning and implementation of IT related project;
• Perform daily and weekly backups of all data on the Servers;
• Make periodic visits to facilities to provide troubleshooting support, advice and build the capacity of medical facility staff to maintain their computer within reasonable level of operation;
• Send daily report to supervisor in the Country Office;
• Perform other relevant duties as assigned;

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