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MOBIL PRODUCING NIGERIA UNLIMITED-

TENDER OPPORTUNITY FOR PROVISION OF IT SUPPORT SERVICES AT MPN LOCATIONS

MOBIL PRODUCING NIGERIA UNLIMITED
AN EXXONMOBIL SUBSIDIARY
OPERATOR OF THE NNPC/MPN JOINT VENTURE
TENDER OPPORTUNITY:
PROVISION OF IT SUPPORT SERVICES AT MPN LOCATIONS
NIPEX NUMBER: MPN.00000187

INTRODUCTION
Mobil Producing Nigeria Unlimited (MPN), operator of NNPC/MPN Joint Venture, plans to engage the services of two (2) competent and qualified contractors for Provision of IT Support Services in Lagos, Eket/QIT, and all other operating locations within the NNPC/MPN Joint Venture (JV) acreage. This is for an anticipated contract term of three (3) years, plus one (1) year optional extension.

SCOPE OF WORK
The scope of work includes, but is not limited to, provision of IT Support Services at MPN locations. Interested companies must be able to provide IT Support Services in the following service categories and support groups:

SERVICE CATEGORIES
i. Front-end IT Support: User population of a minimum of 1000, and is made up of the Customer Service Helpdesk support group.
ii. Extra-Small Site IT Support: User population of a maximum of 50, and is made up of multiple support groups.
iii. Small Site IT Support: User population of 51-500, and is made up of multiple support groups.
iv. Medium Site IT Support: User population of 501-1000, and is made up of multiple support groups.
v. Large Site IT Support: User population of 1001-2000, and is made up of multiple support groups.
vi. Large Field Site IT Support: User population of 1001-2000, and is made up of multiple support groups.
vii. Extra-Large Site IT Support: User population greater than 2000, and is made up of multiple support groups.
viii. Extra-Large Field Site IT Support: User population greater than 2000, and is made up of multiple support groups.

SUPPORT GROUPS
i. Customer Service Helpdesk
ii. IT Solution Center – A walk-in support center
iii. Installation, Move, Add and Change (IMAC)
iv. Onsite Support – PC and Mobile Devices
v. Stock Room Coordination
vi. Tape Operations, Service Request Management, and Other Asset Management Activities
vii. Onsite Support – Infrastructure
viii. Non-primetime Support – Offshore Locations
ix. Administrative and Business Support Services

MANDATORY REQUIREMENTS
i. To be eligible for this tender exercise, interested contractors are required to be prequalified in the NipeX product code – 3.11.07 (User Support/Help Desk). This must be done by the advert closing date. All successfully prequalified suppliers in this category will receive Invitation to Technical Tender (TTT).
ii. To determine if you are prequalified and view the product/service category you are listed for: Open http://vendors.nipex-ng.com and access NJQS with your log-in details, click on continue Joint Qualification Scheme tool, click check my supplier status and then click supplier product group.
iii. If you are not listed in a product/service category you are registered with DPR to do business, contact NipeX office at 8 Bayo Kuku Road, Ikoyi, Lagos with your DPR certificate as evidence for necessary update.
iv. To initiate the JQS prequalification process, access www.nipex-ng.com to download an application form, make necessary payments and contact NipeX office for further action.
v. To be eligible, all tenders must comply with the Nigerian Content requirements in the NipeX system.

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