FAMILY HOMES FUNDS LIMITED
3RD FLOOR SINOKI HOUSE, OPPOSITE MINISTRY OF TRANSPORTATION, ADEMULEGUN STREET CBD, ABUJA.
REQUEST FOR PROPOSALS (RFP/HRADM/0021)
DEVELOPMENT AND MANAGEMENT OF A WEB PORTAL FOR FAMILY HOMES FUNDS LIMITED PAYMENT PORTAL
SUBMISSION DUE DATE: 11TH DECEMBER 2020 12:00 PM.

INTRODUCTION
The Family Homes Funds Limited (FHFL) is a Private Limited Liability Company with initial shareholding by the Federal Ministry of Finance and the Nigeria Sovereign Investment Authority, the fund is set up as a social housing initiative promoted by the Federal Government of Nigeria as part of its Social Intervention Programme with the sole mandate of facilitating the provision of decent homes for families on low income while creating jobs in the process.

Through the provision of affordable housing, FHFL intends to improve the quality of life of Nigerians on a low income. The provision of this service in a seamless and accountable manner is a critical success factor in ensuring that FHFL is able to fully achieve its objectives. FHFL has decided to develop a web payment portal to help address the challenges of having accurate information, inventory monitoring and payment tracking.

The payment platform also seeks to ensure that opportunities and information are easily accessible to all interested buyers and internal units that require information from time to time. To this end, the portal will also provide basic Customer Relationship Management support services : provide information to prospective buyers, receive and analyses information from interested parties; analyze information from and engage with interested parties; provide regular updates on the status and progress of FHFL estates; and gather data and analytics on the progress of the purchase of a housing unit by a prospective buyer.

To this end, the FHFL looks to engage the unique services of an eligible and experienced firm to supply and deploy a web payment portal to achieve its goals. A proposal should be submitted in accordance with the specifications, terms, and conditions shown in this RFP.

Competent companies are therefore invited to respond to this RFP by providing a detailed proposal in line with the requirement of this RFP for review and consideration.

1.0  SCOPE OF SERVICE
(1.1) The services to be provided with respect to the Website shall include the following:
(1.1.1) Website to contain adequate bandwidth and capacity to manage at least ten million users’ real time
(1.1.2) The Website Portal must handle profile management from pre-implementation to post-implementation of Customer Relationship Management process.
(1.1.3) Relevant content in line with brief from FHFL.
(1.1.4) Supply of Software Licenses for Technology Solutions – This involves supply of licenses to grant FHFL users’ access to the Technology Solution.
(1.1.5) Configuration and Customization of the solution to meet the FHFL’s functional requirements
(1.1.6) The solutions should be designed to meet the programme’s development objectives, processes, and resource limitation. This includes configuration and customization of the proposed solution to meet FHFL’s requirements as specified.
(1.1.7) Training of users on the use of the solution – This involves the delivery of relevant training content to end users on the use of the proposed solution.
(1.1.8) Provision of post-implementation support – This involves provision of a minimum of 1-year post-implementation support to ensure the seamless and effective integration of the proposed solution to FHFL’s operations.
(1.2.0) Front End
(1.2.1) Expression of Interest forms with CAPTCHA for:
(a) Individual
(b) Bulk Purchase Data Set
(i) Name
(ii) Picture
(iii) Proof of Identification
(iv) Email Address
(v) Phone number
(vi) Address
(vii) Unit Location
(viii) Unit Type
(ix) Payment type – Outright, Installment, Rent till Mortgage
(x) RRR
(1.2.2) User Profiles for:
(a) Individual
(b) Co-operatives and organized groups
(1.2.3) SMS and Email Messaging for user activities such as:
(a) Registration
(b) Change of password
(c) Shortlisting and selection and rejection of application etc
(d) Co-operatives
(1.2.4) SSL Security for Front end access
(1.2.5) Secured Login and profile view for registered users
(1.3) Administrative Back end with different user classes (Sales Admin, Finance Admin, Audit Admin)
(1.3.1) Management Information Dashboard: backend dashboard to show Statistics and demographics of users and applicants in one view including full name, housing unit location, payments information/history, RRRs, Receipts Generation
(1.3.2) Search Engine Optimization: optimize website for easy accessibility on search engines with keywords.
(1.3.3) Public Assessment Engine: use algorithms to automatically ascertain the eligibility of each Home application from the public.
(1.3.4) Content Management: to create and manage front end content of the portal.
(1.3.5) Expression of Interest Engine: use algorithms to automatically ascertain the eligibility of each Delivery partner application.
(1.3.6) Profile Management: Manage user profiles for each category of users.
(1.3.7) Search Functionalities: Search column to search users by primary key (user ID), Demography, Industry, Categories etc.
(1.3.8) Reporting Mechanism: Search column to search users by primary key (user ID), Demography, Industry, Categories etc.
(1.3.9) Export Functionalities: administrators should be able to export data in different formats (SQL, PDF, XLS, CSV)
(1.3.10) Audit Trail: to record all system changes and edits after Go live.
(1.3.11) User Management: Access levels to the backend should be in 3 levels.
(a) Guest: Can view the front end and make Applications for the programme.
(b) Publisher/Content Editor: can edit and upload content such as news, sliders etc.
(c) Super Administrator: has access to the Data Entry System and the entire portal and can create/delete users.
(1.4) Project Deliverables
The Project deliverables expected from the Consultants shall include but not be limited to the provision of the following:
(1.4.1) A well-developed website portal
(1.4.2) Maintenance service of the portal over one year
(1.4.3) Implementation Plan – An Inception Report
(1.4.4) Proposed methodology to yield the requisite information as outlined in the Scope of Work
(1.4.5) A detailed work-plan with timelines and showing specific requirements elicitation
(1.4.6) Business Requirements Document (BRD/SRS) to include wireframes, process flow charts, & software architecture diagrams
(1.4.7) Acceptance Testing Script, Beta test plans & Report Template, 3rd party systems integration Report
(1.4.8) User Acceptance Test (UAT) Report
(1.4.9) Testing Activity & Reports
(1.4.10) Implementation of approved & prioritized feedbacks
(1.4.11) Software Integration, Deployment & Launch (Go-Live)
(1.4.12) Software Documentation and Final Source Code
(1.4.13) Delivery of Hosting and Domain Credentials to FHFL
(1.4.14) Presentation of final Project Documentation & Close-out/handover in clear copies soft (.pdf) and two (2 no’s) hard copies
(1.4.15) Training of relevant FHFL individuals on the use and management of the Portal

The Project will be expected to be delivered over one month, with the possibility of renewal. On the occasion that the vendor or FHFL decide not to renew the contract, the vendor will be required to conduct adequate training to the hand over team.

Special Responsibilities and Duties of the Vendor
(1) Develop complex solutions to all business problems in relation to payments for housing units in our estates along with customer engagements by detailed analysis and coordination with main decision makers.
(2) Utilize innovation, experience, and judgment to take decisions on basis of partial information given.
(3) Create relevant content to keep the portal engaging and informative.
(4) Develop all innovative solutions for problems not including precedent.
(5) Ensure to take decisions strategic in nature, long-term consequence and pertinent to financial performance, business strategy and effectual resource utilization.
(6) Prepare systems diagrams and flow charts to support problem analysis.
(7) Head responsibility to prepare design documentation.
(8) Design, code, debug and test portal as per organization’s systems standards, policies, procedures and security requirements.
(9) Evaluate business needs and develop software solutions inclusive of custom developed as well as off-shelf software.
(10) Interact with FHFL unit heads to define existing and future application needs.
(11) Comply with established procedures for project maintenance tasks.

2.0 PROPOSAL SUBMISSION
Proposal must be submitted in strict accordance with this RFP documentation. You will be required to enter a formal contract with FHFL after a proper review of the submitted proposal. A copy of the proposal is to be sent to procurement@fhfl.com.ng.

3.0 PROPOSAL GUIDELINES AND FORMAT
The proposal is required to be submitted in the following format:

(A) Understanding our needs:
This summarizes the offer, highlighting salient features of the proposal, including a description of the vendor’s approach and plans to satisfy requirement of this solicitation.
■ Detail what the bidder considers necessary to fully explain the proposed approach or method
■ Reflect a clear understanding of the nature of work being undertaken and the environment in which the work must be performed
■ Detailed project management approach, workplan and methodology
■ Quality Assurance approach
■ Describe and propose change management procedures
■ Training Approach and type (local and international)
■ Support structure and SLA (must include company’s Organogram) as FHFL places high priority on the level of support that will be provided by vendor at post Go-LIVE.
■ Would you envisage that any portion of this contract would be sub-contracted? What portion and why? Kindly let us know.

(B) Corporate Profile: This should include the following information:
■ Corporate profile document of the firm, including:
■ Certificate of Incorporation, CAC Form 2 and Form 7
■ PENCOM clearance certificate
■ NSITF
■ ITF
■ Audited financial report for the last 3 years
■ Current Income Tax Clearance Certificate in line with the Tax Identification Number (TIN) issued to company by the Federal Inland Revenue Service (FIRS).
■ Value Added Tax (VAT) Registration Letter with your TIN details, as issued by the FIRS
■ Manufacturer’s Authorizations Form (MAF) Evidence of license agreements with OEM(s)
■ Bank Reference Letter
• At least one certificate/proof of registration with statutory bodies regulating the IT industry: CPN, ITAN, ISPON, NITDA
• Overview of the structure of the proposed team (organogram) that will be responsible for delivering the services, with details of the internal reporting mechanism between team members.
• A list of all the Key personnel and a detailed description of their roles and responsibilities (i.e. the name, education details, years of relevant professional experience current resume, of all key personnel.

(C) Similar experience in past projects and their coverage area.
Proposal shall include corporate and institutional capability demonstrating past performance. Provide information of at least 3 relevant references based on past performance.

(D) Financials Quotation