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HEARTLAND ALLIANCE LTD/GTE NIGERIA-

REQUEST FOR PROPOSALS ON DEPLOYMENT OF HALG MENTAL HEALTH AND PSYCHOSOCIAL SUPPORT RETENTION CENTER (MRC)

HEARTLAND ALLIANCE LTD/GTE NIGERIA
REQUEST FOR PROPOSALS ON DEPLOYMENT OF HALG MENTAL HEALTH AND PSYCHOSOCIAL SUPPORT RETENTION CENTER (MRC)
RFP NO.: HALTD/GTE/KPCARE1/MRC/DECEMBER/2020/016
RFP SUBMISSION DEADLINE: JANUARY 5, 2021

1. BACKGROUND
Heartland Alliance LTD/GTE Nigeria (HALG) is a multi-client oriented, indigenous non-governmental organization established to address the needs of vulnerable persons in the society. These needs include biological, behavioral, social, and legal needs that may affect disclosure, access to healthcare as well as health seeking behaviors among marginalized groups.

2. MAJOR OBJECTIVES/DELIVERABLES:
• To promote access to the range of services (individual and group biopsychosocial interventions) offered at the various HALG physical OSS,
• To provide remote counseling services (GBV, MHPSS, Legal, Harm Reduction, PrEP, HIV self–test etc.) to the most-hard-to-reach KPs as well as provide them with available treatment options in their locality or virtually.
• To establish a communication platform where HALG and clients can touch base with each other to address salient information, advisory, referral and linkage needs and roles.
• Procure and install hardware and software to deploy facility
• Develop customize software for the MRC to be known as HALG20
• Configure HALG20 to provide the services below
• Upload all HALG service points details of Offices, OSSs‘, and support groups (in terms of location, contact persons and services rendered) and selected professionals (Psychologists, Treatment, Key Populations, MHPSS and Gender Advisors and legal officers) data on the HALG20 software for easy retrieval during call agents sessions with callers.
• Provide 1-year maintenance service support for HALG
• Train the call agents and supervisor on the usage of the software and workability of the MRC.
The HALG20 should include the following:
Call Center Features
(a) Omnichannel – Integrating with other channels like (Live chat, emails, and social media platforms).
(b) Call Routing /Automatic Call Distribution (ACD) Software – the ACD software is a telephony software system that streamlines the entire communication process by answering incoming calls and routing them to the necessary agent or department. This pre-determined criteria for example will send an Igbo speaking caller straight to a fluent agent.
(c) CRM Integration for Customer Context – A seamless integration between our CRM and contact center software will help you avoid the challenge of not updating contact information or tracking relationships across platforms. Integrating the call center software with a robust CRM (Customer Relationship Management) application Like (Microsoft Dynamics, Zendesk, Oracle and Salesforce) is very critical to assist agents keep record of all conversation with a caller and should be able to keep record of previous conversation with a particular caller. For example when a caller dial-in to the call center, the agent should be able to record the details of the caller and in a situation where the caller is following up on previous request the agent should be able to use the caller phone number to track the previous request logged into the CRM.
(d) Call Recording Software-The call center software should have the functionality of recording all conversation of a caller to enable the call center supervisor review call logs periodically. This software either records calls and let you listen later or allows monitoring during real-time progress of a call and it is essential to the tong- term evaluation and improvement of the call center processes and outcome.
(e) Cloud based Calling – The call center software should be integrated with a cloud-based calling platform or a voice over internet protocol (VoIP) to enable routing calls over the internet and also be aligned with the online database.
(f) Reporting -The call center software should include a reporting module that should be able to keep track of the call center matrix like incoming call volumes, call trend and agent efficiency. It is impossible to manage scheduling and plan without knowing how your team is handling fluctuations in traffic. Reporting can help identify common issues that customers are calling about, gaps in your support coverage, and potential training opportunities
(g) Outgoing Calls – Call center software is not just for inbound calls. Agents might need to make outbound calls to customers if you offer proactive customer support options. If your contact center also requires agents to place outgoing calls, the software should include an automated dialer and easy to use call togging features so that the CRM stays up to date.
(h) Data Handler – Provide data handler system to organize and store all important data in a streamlined, convenient way, Data Handler arrange information in different classes, it should have an easy to use server access interface.
(i) Predictive Dialer – the call center should be equipped with a predictive dialer tool that allows an agent to dial more than one number at a time. Predictive Dialer are advanced computer systems that automatically dial multiple numbers at once, allowing your agent to seamlessly manage multiple calls and caller with advanced detection, call tracking and cloud storage capabilities.

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JIGAWA STATE INTEGRATED RURAL DEVELOPMENT PROJECT-

REQUEST FOR EXPRESSION OF INTEREST FOR FINANCIAL AUDITING SERVICES

REQUEST FOR EXPRESSION OF INTEREST
(CONSULTANT SERVICES – SELECTION OF FIRMS)
COUNTRY: NIGERIA
NAME OF PROJECT: JIGAWA STATE INTEGRATED RURAL DEVELOPMENT PROJECT
SECTOR: RURAL DEVELOPMENT
CONSULTING SERVICES: FINANCIAL AUDITING SERVICES
MODE OF FINANCING: ISTISNA’A
FINANCING NO: UNI-0037-38-39

The Federal Republic of Nigeria has received financing from the Islamic Development Bank towards the cost of the Jigawa State Integrated Rural Development Project and intends to apply part of the proceeds for consultant services.

The overall objective of the audit is to allow the auditor to express an independent and professional opinion on the technical and financial position of the project (and, as applicable, the Executing Agency) to ensure that the funds provided have been used solely for their intended purposes: to express an independent and professional opinion on the adequacy of project internal controls: and to provide opinion on the compliance with the covenants of the financing agreement(s) and the applicable laws and regulations. Where present, the auditor should indicate the extent of any non-compliance to each financial and technical covenant.

The detailed Terms of Reference (TOR) for the assignment can be obtained at the address given below:
The Jigawa State Integrated Rural Development Project now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they are fully qualified to perform the services (brochures, description of similar assignment, experience in similar conditions, availability of appropriate skills among staff, etc.). The shortlisting criteria are: Please note that Key Experts will not be evaluated at the shortlisting stage.

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UN-WOMEN-

REQUEST FOR PROPOSAL (RFP) TO CONTRACT THE SERVICES OF A FIRM TO DEVELOP A COMPREHENSIVE MAPPING OF WOMEN WITH DIALOGUE AND MEDIATION CAPACITIES THAT COULD BE DEPLOYED IN FORMAL PROCESSES IN NIGERIA

UN-WOMEN
REQUEST FOR PROPOSAL (RFP) TO CONTRACT THE SERVICES OF A FIRM TO DEVELOP A COMPREHENSIVE MAPPING OF WOMEN WITH DIALOGUE AND MEDIATION CAPACITIES THAT COULD BE DEPLOYED IN FORMAL PROCESSES IN NIGERIA

REFERENCE: RFP/NGA30/2020/02070
BENEFICIARY COUNTRY(IES): NIGERIA
PUBLISHED ON: 16-DEC-2020
DEADLINE ON: 05-JAN-2021 00:00 (GMT 3.00) BAGHDAD, RIYADH, MOSCOW, ST. PETERSBURG

Description
General Instructions:

If you are viewing this notice on UNGM, click on the “Go to link” under the “Links” tab and you will be re-directed to the UN Women E-Procurement Portal. In order to “Express Interest” for this procurement, you will need to login to the UN Women E-Procurement Portal using an existing account or register a new account for your

You need to login to view the rest of the content. Please . Not a Member? Join Us

UN-WOMEN-

REQUEST FOR PROPOSAL (RFP) TO CONTRACT THE SERVICES OF A FIRM TO DEVELOP A COMPREHENSIVE MAPPING OF WOMEN WITH DIALOGUE AND MEDIATION CAPACITIES THAT COULD BE DEPLOYED IN FORMAL PROCESSES IN NIGERIA

UN-WOMEN
REQUEST FOR PROPOSAL (RFP) TO CONTRACT THE SERVICES OF A FIRM TO DEVELOP A COMPREHENSIVE MAPPING OF WOMEN WITH DIALOGUE AND MEDIATION CAPACITIES THAT COULD BE DEPLOYED IN FORMAL PROCESSES IN NIGERIA
REFERENCE: RFP/NGA30/2020/02070
BENEFICIARY COUNTRY(IES): NIGERIA
PUBLISHED ON: 16-DEC-2020
DEADLINE ON: 05-JAN-2021 00:00 (GMT 3.00) BAGHDAD, RIYADH, MOSCOW, ST. PETERSBURG

Description
General Instructions:

If you are viewing this notice on UNGM, click on the “Go to link” under the “Links” tab and you will be re-directed to the UN Women E-Procurement Portal. In order to “Express Interest” for this procurement, you will need to login to the UN Women E-Procurement Portal using an existing account or register a new account for your company.

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NATIONAL PENSION COMMISSION-

INVITATION FOR TENDER FOR VARIOUS SUPPLIES

THE NATIONAL PENSION COMMISSION
PLOT 174 ADETOKUNBO ADEMOLA CRESCENT
WUSE 2, ABUJA
INVITATION FOR TENDER (GOODS)

1. INTRODUCTION
The National Pension Commission (PenCom) in compliance with the Public Procurement Act, 2007, is hereby inviting reputable, experienced and interested suppliers to submit tenders for the under-listed Projects/Goods.

2.SCOPE OF SERVICES

Lot No Description of Goods
1 Supply and Installation of Steel Shelves and Archival Card Boxes
2 Supply and Installation of Enterprise Monitoring Tools
3 Document Management Software and Professional Scanners
4 Supply and Installation of Enterprise Backup Software (Endpoint Users)
5 DLP with Document Classifier Solution
6 Supply and Installation of Managed DNS (Active Failover)
7 Project Monitoring (Microsoft Project Licences)
8 Supply and Installation of Vulnerability Scanner
9 Supply of Shredding Machines and Water Dispensers

3.ELIGIBILITY REQUIREMENTS
a.Evidence of Certificate of Incorporation issued by Corporate Affairs Commission (CAC) including Forms CAC2 and CAC7, or Business Name where applicable:
b.Evidence of Firm’s Tax Clearance Certificate (or Personal Income Taxes of the Partners where applicable) for the last three (3) years valid till 31st December, 2020
c.Evidence of current Pension Compliance Certificate valid till 31″ December, 2020,
d.Evidence of current Industrial Training Fund (ITF) Compliance Certificate valid till 31″ December, 2020,
e.Evidence of current Nigeria Social Insurance Trust Fund (NSITF) Compliance Certificate valid till 31st December 2020
f.Evidence of Registration on the National Database of Federal Contractors, Consultants and Service Providers by submission of Interim Registration Report (IRR) expiring on 31/12/2020 or valid Certificate issued by BPP.
g.Evidence of Firm’s registration with relevant professional regulatory bod(ies)
h.A Sworn Affidavit
-disclosing whether or not any officer of the relevant committees of National Pension Commission or the Bureau of Public Procurement is a former or present Director, shareholder or has any pecuniary interest in the bidder and to confirm that all information presented in its bid are true and correct in all particulars,
-that the Company is not in receivership, subject to any form of insolvency or bankruptcy proceedings or the subject of any form of winding up petition or proceedings, and
-that the Company does not have any Director who has been convicted in any country for criminal offences relating to fraud or financial impropriety or criminal misrepresentation or falsification of facts relating to any matter
i.Company’s Audited Accounts for the last three (3) years – 2017 2018, 2019,
j.Evidence of financial capability to execute the project by submission of Reference Letter from a reputable Commercial Bank in Nigeria indicating willingness to provide credit facility for the execution of the project when needed
k.Company’s Profile with the Curriculum Vitae of Key Staff to be deployed for the project, including copies of their Academic/Professional qualifications
l.Verifiable documentary evidence of at least three (3) similar jobs executed in the last five (5) years including Letters of Awards, Valuation Certificates, Job Completion Certificates and Photographs of the projects;
m.Lot 2 to 8 Evidence of Firm’s current registration with National Information Technology Development Agency (NITDA) and Computer Professionals Registration Council of Nigeria
n.Evidence of authorization/partnership with Original Equipment Manufacturer (OEM) for Lot 3, 5 and 6:
o.For Joint Venture/Partnership, Memorandum of Understanding (MoU) should be provided (CAC, Tax Clearance Certificate, Pension Compliance Certificate, ITF Compliance Certificate, NSITF Compliance Certificate, IRR & Sworn Affidavit are compulsory for each JV partner):
p.All documents for submission must be transmitted with a Covering/Forwarding letter under the Company/Firm’s Letter Head Paper bearing amongst others, the Registration Number (RC) as issued by the Corporate Affairs Commission (CAC), Contact Address. Telephone Number (preferably GSM No.), and e-mail address. The Letterhead Paper must bear the Names and Nationalities of the Directors of the Company at the bottom of the page, duly signed by the authorised officer of the firm.

NOTE:
Documents to be submitted in fulfillment of the requirements should be arranged in the order listed
Tender documents should be paginated with table of content indicating the pages on which items are to be found
No bidder should bid for more than two (2) lots. Any bidder who bids for more than two (2) lots will be disqualified from all the lots

4.COLLECTION OF TENDER DOCUMENTS
Interested Companies are to collect the Standard Bidding Document (SBD) from the Head, Procurement Department on 3rd Floor of the National Pension Commission Head office, located at Plot 174 Adetokunbo Ademola Crescent, Wuse II Abuja

5.SUBMISSION OF TENDER DOCUMENTS
Prospective bidders are to submit bid for each of the Lot desired, two (2) hard copies each of the technical and financial bids with softcopy of financial bids only in MS Excel format packaged separately in a sealed envelopes and clearly marked as Technical Bid” or “Financial Bid”. Thereafter, the two sealed envelopes should be enclosed in a bigger sealed envelope clearly marked with “Name of Project” and “Lot No” on the right hand corner, the name of the Bidder on the reverse side of the envelope and addressed to:

The Director-General
National Pension Commission
Plot 174, Adetokunbo Ademola Crescent
Wuse 2, Abuja

The tender documents are to be dropped in the Bid Box at the Procurement Department, 3 Floor of the National Pension Commission, Plot 174 Adetokunbo Ademola Crescent Wuse 2, Abuja not later than 12:00pm on Tuesday 5″ January, 2021.

6.OPENING OF TECHNICAL BIDS
Only the technical bids shall be opened immediately after the deadline for submission at 12:00pm on Tuesday 5 January, 2021 at the Auditorium located at the Block of Flats of the Commission’s office building located at 174 Adetokunbo Ademola Crescent, Wuse II Abuja, while the Financial Bid will be kept un-opened Please, ensure that you sign the Bid Submission Register in the Office of Head, Procurement Department on 3 Floor of the National Pension Commission Head office located at Plot 174 AdetokunboAdemola Crescent, Wuse II Abuja, as the National Pension Commission will not be heid liable for misplaced or wrongly submitted bids.

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