REQUEST FOR EXPRESSION OF INTEREST (REOI)
SUBJECT: ENGAGEMENT OF HEALTH MAINTENANCE ORGANISATION (HMO) FOR MSI NIGERIA
DATE OF THE REOI: 23/9/2025
CLOSING DATE FOR RECEIPT OF EOI: 6/10/2025
REFERENCE: EOI/053/2025
Background
MSI NIGERIA REPRODUCTIVE CHOICES is a social enterprise established in Nigeria in 2009 and is a leading provider of family planning and a range of contraceptive options to women, girls, and families across the 36 states of Nigeria and the FCT. With a mission to ensure children by choice not chance, MSI Nigeria envisions a world where every birth is wanted. Through collaborations with government at the national, state, and community levels, MSI Nigeria offers accessible and comprehensive reproductive healthcare services using operational approaches, such as Marie Stopes Medical Centres, community outreach teams, public sector strengthening support, and a toll-free contact centre.
MSI NIGERIA is inviting Expressions of Interest (EOIs) from eligible vendors for the provision of the service below with details:
DESCRIPTION OF ITEM
1. Purpose
MSI Nigeria recognizes that the health and wellbeing of its team members are essential to sustaining productivity, motivation, and organizational success. As part of our commitment to safeguarding the welfare of team members and ensuring access to quality healthcare, MSI Nigeria seeks to engage the services of a reputable Health Management Organization (HMO) to provide comprehensive healthcare coverage to all eligible team members and their registered dependents effective in 2026.
The HMO partner will be expected to
> Deliver healthcare services that align with national standards, international best practices, and MSI Nigeria’s organizational values.
> Guarantee value for money through high-quality, accessible services.
> Support MSI Nigeria’s commitment to employee welfare, inclusivity, and preventive care.
> Integrate technology and innovation in healthcare delivery for ease of access.
2. Objectives of the Engagement
The primary objectives of engaging an HMO are to:
> Ensure adequate, efficient, timely and affordable access to quality healthcare for team members and their dependents across the country.
> Provide preventive, curative, and emergency healthcare services.
> Reduce the financial burden of medical expenses (out of pocket payment) on team members.
> Promote a culture of wellness and preventive health in the organization.
3. Scope of Services
The selected HMO will be required to:
Healthcare Coverage
> Provide comprehensive medical insurance coverage (in-patient, out-patient, maternity, and emergencies).
> Cover preventive services such as immunizations, annual health checks, and wellness programs.
> Ensure access to a wide range of specialists and general practitioners.
> Provide coverage for occupational health issues where relevant.
Network of Providers
> Maintain an extensive network of accredited hospitals, clinics, pharmacies, and laboratories across Nigeria (with emphasis on MSI’s operational states).
> Provide a list of accredited hospitals/clinics with quarterly updates on any changes.
> Customer Service & Support
> Provide a 24/7 helpline for enquiries, approvals, and emergencies.
> Ensure timely processing of medical approvals/referrals.
> Assign an account officer dedicated to MSI Nigeria.
Health Education and Preventive Care
> Organize annual health talks, seminars, and wellness campaigns for team members.
> Provide regular health tips, newsletters, and updates.
> Administration & Reporting
> Provide quarterly utilization and performance reports.
> Ensure transparent claims processing and reporting.
> Support onboarding and sensitization sessions for new staff.
4. Deliverables
The HMO will be expected to deliver:
> Comprehensive healthcare coverage for all enrolled team members and dependents (as defined by MSI Nigeria).
> A functioning and accessible hospital/clinic network across operational areas.
> Quarterly reports on utilization trends, common illnesses, and cost implications.
> KPIs: turnaround time, claims processing speed, service satisfaction rate.
> Annual staff health screening.
> A feedback mechanism for staff satisfaction.
5. Duration of Engagement
The contract period will be from January 1, 2026 – December 31, 2026, renewable based on performance review, cost effectiveness, and organizational need.
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