FHI360
FAMILY HEALTH INTERNATIONAL (FHI 360)
REQUEST FOR PROPOSAL (RFP): PROVISION OF OUTSOURCED SUPPORT SERVICES –
COOKS, CLEANERS, FACILITY ASSISTANTS, AND WAREHOUSE CLERKS IN MAIDUGURI, BORNO STATE

1. Introduction
Family Health International (FHI360) is a not-for-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes expert in health, education, nutrition, environmental, economic development, civil society, gender equality, youth, research, and technology, creating a unique mix of capabilities to address today’s interrelated development challenges. FHI360 is implementing the USAID’s Bureau of Humanitarian Assistant (BHA), Strengthening Humanitarian Assistance and Building Community Resilience in North-East Nigeria (NE_CORE) to provide acute needs of internally displaced persons (IDPs) in Borno State through the provision of integrated health and nutrition, protection, and WASH programming.

The FHI 360 Nigeria Crisis Response Team is inviting your organization to submit a proposal for the provision of outsourced support services at our Maiduguri operations both office and guesthouse. These services are essential to ensure the smooth running of daily activities and include roles such as cooks, cleaners, facility assistants, and warehouse clerks.

Below are the required Positions

2. List of required Positions/number per position:

1 Office Cleaners: 8
2 Maiduguri Guest House Cleaners:  2
3 Maiduguri Guest House Cook/Cleaners:  2
4 Warehouse clerks:  2
5 Warehouse Volunteers:  5
6 Facility Volunteer:  1
Total 20

3. Scope of Work:
The selected vendor will be responsible for providing services as stated in subsequent paragraphs
Special Condition:
As part of this engagement, a successful vendor will be required to absorb the existing staff currently deployed at our Maiduguri facilities. This is to ensure continuity of service and minimize disruption to operations.

4. Vendor Expectations:
• Demonstrated experience in providing support services to organizations of similar size and scope
• Adequate staffing with trained and uniformed personnel
• Provision of all necessary cleaning materials and equipment
• Compliance with health, safety, and environmental standards
• Ability to respond to urgent cleaning needs or special requests
• Strong supervision and quality control mechanisms

5. Submission Requirements
Vendors are requested to submit:
• Company profile and relevant experience
• Detailed staffing and management plan
• Financial proposal including cost breakdown
• The timeline for onboarding and service commencement should be with immediate effect
• Documentation of legal registration and tax compliance

6. Evaluation Criteria
Proposals will be evaluated based on:
• Technical capacity and relevant experience
• Cost-effectiveness and value for money
• Ability to absorb and manage existing staff
• Compliance with regulatory requirements
• References from previous clients

7. Submission Instructions
All proposals should be submitted to nprocurement@fhi360.org. Deadline for submission of quote on or before
2:00pm, Thursday 19th Sept 2025. Late submissions will not be considered.
For further inquiries, please send an email to NE_Core_Procurement@fhi360.org

Please note:
Issuance of this advert in no way constitutes a commitment by FHI360 to any Applicant.
FHI 360 reserves the right to vary any part of this advert at the time of the award if it becomes necessary.
FHI360 is Value added Tax (VAT) exempted, but carryout Withholding Tax (WTH) deduction on commercial transactions in compliance with relevant Nigerian laws.

Safeguarding policy – FHI 360 is committed to provide a safe environment for all employees, beneficiaries and anyone contracted by FHI 360. This Includes taking measures to protecting vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and sub-recipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.